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Refund Policy
29 May 2025
En Jobbatical, estamos comprometidos con la transparencia y la equidad en la gestión de cancelaciones de servicios y reembolsos. Por favor, revisa cuidadosamente esta política antes de adquirir nuestros servicios.
Al contratar nuestros servicios, aceptas los términos que se detallan a continuación.
- Política General
Esta política de reembolsos se aplica exclusivamente a los servicios relacionados con solicitudes de ciudadanía española adquiridos a través del sitio web de Jobbatical.
Debido a la naturaleza de nuestros servicios, en los que se invierten tiempo y recursos desde las primeras etapas del proceso, ofrecemos una política de reembolso escalonada según el nivel de avance del servicio. Por favor, lee lo siguiente detenidamente antes de continuar.
- Elegibilidad para Reembolso (Si Cancelas el Servicio)
Si decides cancelar el servicio de ciudadanía española después de la compra, tu elegibilidad para un reembolso dependerá del trabajo que ya se haya realizado. Los reembolsos están disponibles bajo las siguientes condiciones:
- Dentro de las 24 horas posteriores a la compra del servicio (y antes de que se haya iniciado cualquier trabajo) – 100% de reembolso
- Después de que nuestro equipo te haya enviado un primer mensaje o guía – 75% de reembolso
- Después de que hayas recibido formularios o documentos para firmar – 25% de reembolso
- Después de que tu solicitud haya sido presentada ante las autoridades españolas – 0% de reembolso
Para solicitar la cancelación y el reembolso, debes notificarnos a través del medio de contacto indicado más abajo en la sección “Contáctanos”. La aprobación se basará en el registro documentado del progreso de tu caso.
- Derecho de Desistimiento
De acuerdo con la legislación de protección al consumidor en España (Real Decreto Legislativo 1/2007, Ley General para la Defensa de los Consumidores y Usuarios), tienes derecho a desistir de un contrato de servicios en un plazo de 14 días naturales desde la compra.
Al aceptar esta política de reembolso, reconoces expresamente que:
- Consientes el inicio inmediato del servicio antes de que finalice el período de desistimiento de 14 días.
- Comprendes que tu derecho de desistimiento dentro de los 14 días sigue siendo válido, ya que el servicio se encuentra en curso y no se completará dentro de ese plazo.
- Si ejerces tu derecho de desistimiento durante los 14 días, aceptas pagar un importe proporcional correspondiente a la parte del servicio ya prestado, según nuestra política de reembolso escalonada.
- Resultados y Responsabilidades
Aunque nos comprometemos a ofrecer servicios precisos, completos y puntuales, el resultado final de cualquier solicitud depende exclusivamente de las autoridades gubernamentales españolas.
No tenemos control sobre los plazos de resolución, solicitudes de documentación adicional, ni sobre la aprobación o rechazo de tu solicitud.
Por lo tanto, no podemos ni garantizamos un resultado exitoso, y no se emitirán reembolsos en caso de que tu solicitud sea denegada, retrasada o afectada por decisiones de terceros.
También es tu responsabilidad:
- Proporcionar información y documentación completas y veraces
- Responder a las solicitudes en tiempo y forma
- Verificar que cumples con los requisitos antes de realizar la compra (puedes consultar las condiciones en nuestro sitio web)
El incumplimiento de estas responsabilidades puede afectar negativamente el avance o resultado de tu solicitud. En tales casos, Jobbatical no está obligado a emitir ningún reembolso, independientemente del progreso del servicio.
Tu pago por el servicio de solicitud de la nacionalidad española cubre la preparación y presentación de tu solicitud, basada en la documentación e información que tú proporciones.
Ten en cuenta que este pago no incluye:
- Ningún servicio más allá de la presentación inicial, como recursos o comunicaciones adicionales con las autoridades en caso de que la solicitud sea rechazada, ni
- asistencia para obtener la documentación requerida. Deberás recopilar tú mismo/a estos documentos, ya que contar con la documentación adecuada es esencial para poder obtener la nacionalidad.
- Circunstancias No Reembolsables
No se otorgarán reembolsos si:
- Tu solicitud es rechazada, retrasada o denegada por las autoridades gubernamentales españolas
- No proporcionas la documentación requerida o no respondes a las solicitudes de información
- Cambias de opinión después de que el servicio haya avanzado más allá de las etapas iniciales
- El servicio ya ha sido completamente prestado o la solicitud ya fue presentada
- No estás satisfecho con el resultado debido a factores fuera de nuestro control.
- Comentarios y Resolución de Problemas
Valoramos la transparencia y la satisfacción del cliente. Si tienes dudas o comentarios sobre tu experiencia, te animamos a contactarnos en support@jobbatical.com para que podamos abordar el problema y buscar una solución justa siempre que sea posible.
- Contáctanos
Para solicitudes de reembolso, cancelaciones de servicios u otras consultas, por favor comunícate con nosotros. Estamos aquí para ayudarte.
Nombre: Jobbatical OÜ
Dirección registrada: Narva mnt 7b, 10117 Tallin, Estonia
Correo electrónico: support@jobbatical.com
También puedes contactarnos a través de la plataforma de Jobbatical iniciando sesión y comenzando un chat.
29 May 2025
At Jobbatical, we are committed to transparency and fairness in how we handle service cancellations and refunds. Please review this policy carefully before purchasing our services.
By engaging our services, you agree to the terms outlined below.
- General Policy
This refund policy applies exclusively to services related to Spanish citizenship applications purchased from Jobbatical website.
Due to the nature of our services where time and resources are invested early in the process, we offer a tiered refund policy based on the stage of service delivery. Please read the following carefully before proceeding.
- Refund Eligibility (If You Cancel the Service)
If you choose to cancel your Spanish citizenship service after purchase, your eligibility for a full refund will depend on how much work has already been completed. Refunds are available under the following conditions:
- Within 24 hours of service purchase (and before any work has started) – 100% refund.
- After our team has sent you an initial message or guidance – 75% refund.
- After you have received forms or documents for signature – 25% refund.
- After your application is submitted to the Spanish authorities - 0% refund.
To request cancellation and a refund, you must notify us via a contact brought out below under section “Contact Us”, and approval will be based on the documented process of your case.
- Right of Withdrawal
In accordance with Spanish consumer protection law (Royal Legislative Decree 1/2007, Ley General para la Defensa de los Consumidores y Usuarios), you have the right to withdraw from a service contract within 14 calendar days of purchase.
By agreeing to this refund policy, you expressly acknowledge that:
- You agree to the immediate start of the service before the end of the 14-day withdrawal period.
- You understand that your right of withdrawal during the 14 days remains valid because the service is ongoing and will not be fully performed within the withdrawal period.
- If you exercise your right of withdrawal within the 14-day period, you agree to pay a proportional amount corresponding to the part of the service already performed, according to our tiered refund policy.
- Results and Responsibilities
While we are committed to providing accurate, thorough and timely services, the final outcome of any application is at the sole discretion of Spanish government authorities.
We have no control over the timeline, requests for additional documentation, or approval or rejection of your application.
Accordingly, we cannot and do not guarantee a successful outcome, and no refunds will be issued in cases where your application is denied, delayed, or otherwise affected by third-party decisions.
It is also your responsibility to:
- Provide complete and accurate information and documentation
- Respond to requests in a timely manner
- Ensure personal eligibility before purchase. You can take a look at the conditions on our website.
Failure to meet these responsibilities may negatively affect the progress or outcome of your application. In such cases, Jobbatical is not required to offer any refund, regardless of how far the service has progressed.
Your payment for the Spanish citizenship service covers the preparation and submission of your application based on the documentation and information you provide.
Please note that this payment does not include:
- any services beyond the initial submission, such as filing appeals, or further communication with the authorities if the application is rejected and
- assistance with obtaining required documentation. You will need to collect these yourself, as having the right documents is essential for obtaining citizenship.
- Non-Refundable Circumstances
Refunds will be not granted, if:
- Your application is rejected, delayed, or denied by Spanish government authorities.
- You fail to provide required documentation or respond to information requests.
- You change your mind after services have progressed beyond initial stages.
- Services were fully rendered or an application was submitted.
- You are dissatisfied with the result due to factors outside our control.
- Feedback and Issue Resolution
We value transparency and customer satisfaction. If you have concerns or feedback about your experience, we encourage you to contact us at support@jobbatical.com, so we can address the issue and find a fair solution wherever possible.
- Contact Us
For refund requests, service cancellations or other inquiries, please reach out to us. We are here to help.
Name: Jobbatical OÜ
Registered address: Narva mnt 7b, 10117 Tallinn, Estonia.
Email: support@jobbatical.com
You may also contact us via Jobbatical platform by logging in and starting a chat.
Release Date: 13.07.2023
This privacy notice (hereinafter “notice”) explains how Jobbatical OÜ (hereinafter “we” or “us”) processes personal data of employees or future employees of our business clients (hereinafter “talents”) and their family members in relation to our services.
Our services include immigration services (such as registration of employment, assistance on applying the residence permit or visa, applying for personal identification number, registration of a place of residence, registration of tax residency and overview of labour taxes) and settle-in services (such as search for accommodation, family doctor, assistance on opening bank account, entering into phone service provider agreement etc.) that we provide for the relocation of talents and their family members from one employment place to another (hereinafter “relocation services”).
This notice also describes how we process personal data of visitors of our website www.jobbatical.com (hereinafter “website”), representatives of our potential and current business clients, and other individuals who contact us through the contact form on the website, by email or other means of communication (hereinafter “you” or the “data subject”).
This notice describes the processing of personal data by us as a data controller. This means that we individually or along with others determine the purposes and means of the processing of personal data.
1. DATA CONTROLLER
Name: Jobbatical OÜ.
Registry code: 12671900.
Address: Narva mnt 7b, 10117 Tallinn, Estonia
Email: dpo@jobbatical.com.
Contact details of data protection officer: dpo@jobbatical.com.
2. PERSONAL DATA WE PROCESS
“Identification data” – this includes your first, last name and position in the company. This data is collected directly from you, or from the representative of the company you work for. We may also collect this information from public registers, such as business register, for the purposes of concluding a service contract with the company you represent.
“Contact data” – this includes your email address and phone number. This data is collected directly from you, or from the representative of the company you work for. We may also collect this information from public registers, such as business register, for the purposes of concluding a service contract with the company you represent.
“Talent data” – this includes the talent’s first name, last name, date of birth, personal ID code, nationality, passport data, photo, place of residence, e-mail address, phone number, country of destination, name and other details of the employer, place of work, occupation, education, criminal background, marital status, data concerning family members and other data that is relevant and is requested by relevant authorities, institutions and other involved persons during the provision of requested relocation services or that is necessary to provide our platform services (e.g., your account credentials). The personal data is collected from our business client (i.e., talent’s current or future employer) upon creation of a talent user account and/or directly from the talent.
“Talent family member data” – this includes the first name and last name of the talent’s family member, as well as his or her date of birth, personal ID code, nationality, passport data, photo, place of residence, e-mail address, phone number, country of destination, name and other details of the employer, place of work, occupation, education, marital status, and other data that is relevant and is requested by relevant authorities, institutions and other involved persons during the provision of requested relocation services. The personal data is collected mainly from the talent but can also be collected directly from the talent’s family member or from our business client (i.e., the talent’s current employer or future employer).
“Company data” – this includes the name of the company you represent, and other details, such as registry code and address (where relevant). This data is collected directly from you or from the representative of the company you work for. We may also collect this information from public registers, such as business register, for the purposes of concluding a service contract with the company you represent.
“Communication data” – this includes personal data contained in the correspondence you have with us. This data is collected when you contact us or when we contact you.
“Contract data” – this includes the date and the number of a contract (where relevant), as well as the written contract document. This data is generated upon conclusion of the contract or during its performance.
“Website visit data” – this includes personal data which is collected and further processed upon visiting and using our website. Depending on the particular cookie we use, the types of personal data may include different online identifiers, such as IP address, device fingerprints, client identifier or session ID. Please see more information regarding cookies and other tracking technologies in section 7 of this notice.
3. THE PURPOSES AND THE LEGAL GROUNDS FOR THE PROCESSING OF PERSONAL DATA
3.1 Consent
We process your personal data based on your consent for the purposes described below. You always have the right to withdraw the consent given for the use of cookies by changing your preferences though the website. To withdraw your consent to receive newsletters, you can click on the unsubscribe link at the end of the newsletter or send us an e-mail using the contact details described in section 1 of this notice. Withdrawal of the consent does not affect the legality of the processing of your personal data prior to withdrawal.
3.2 Contract
We process your personal data necessary for the performance of a contract to which you are the party or to take steps at the request of the data subject prior to entering into a contract for the purposes described below.
3.3 Legal obligation
We process your personal data on this legal ground if the legal obligation for processing arises from the law.
3.4 Legitimate interests
We process your personal data based on our legitimate interests for purposes described below. You have the right to ask clarifications regarding the processing based on the legitimate interests. You also have the right to send the objection, if you find that processing of your personal data for the purposes provided below prejudice your rights. Please see section 1 of this notice for our contact details.
4. CATEGORIES OF RECIPIENTS OF PERSONAL DATA AND TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
In some cases, we may transfer your personal data to certain recipients who are categorized as follows:
4.1 Partners who provide the services to us, and who process the personal data on our behalf (data processors), e.g.:
(a) providers of various ICT services (including providers of website hosting services and other providers of cloud services);
(b) various contractors (IT development, support, accounting, partners providing relocation services).
4.2 Independent controllers of personal data:
(a) local or government authorities and institutions who are involved in relocation process (e.g., immigration authorities, etc.);
(b) our business clients who are or will be the employers of the talent, or who also need to process talent family member data for their own purposes;
(c) providers of employer of record (EOR) or similar services who we cooperate with together with our business clients;
(d) banks and other financial institutions, our attorneys, auditors, etc.
4.3 Public authorities and supervisory bodies, e.g., court, law enforcement authorities, Data Protection Inspectorate. We transfer your personal data to public authorities and supervisory bodies only if the law requires it.
Unless necessary for the provision of services, we do not transfer your personal data outside of the European Union (EU) or the European Economic Area (EEA), nor to such third country or international organization, the level of data protection of which the European Commission has not considered adequate. If your personal data is transferred outside of the EU or EEA, such transfer of personal data will take place only upon appropriate legal basis, and we will take appropriate protective measures. Data transfers to such third countries are mainly based on Standard Contractual Clauses adopted by the European Commission.
You have the right to get additional information about the transfer of your personal data by sending us the relevant request using the contact details described in section 1 of this notice.
5. RETENTION OF PERSONAL DATA
We retain your personal data for the period necessary for the achievement of purposes stated in this notice or until the law requires it.
For example, we will retain accounting source documents for seven years as of the end of the financial year during which the source document was recorded in the accounts.
Specific terms of retention can be exercised by accessing your personal data. Please see the explanation in the section “Your rights regarding the personal data”.
6. YOUR RIGHTS REGARDING THE PERSONAL DATA
Right of access to your data: you have the right to know, whether personal data concerning you are being processed or not, what is the purpose of processing and what are the categories of personal data. Besides, to whom the personal data is disclosed (especially the recipients in third countries), for how long the personal data is retained and what are your rights concerning rectification, erasure and restriction of the processing.
Right of rectification: you have the right to demand rectification of the personal data concerning you if the data are inaccurate or incomplete.
Right of erasure: in some cases, you have the right to demand erasure of the personal data concerning you, for example in case when you withdraw your consent and there are no other legal grounds for the processing of the personal data.
Right to restrict the processing: in some cases, you have the right to restrict processing of the personal data concerning you for a certain time (e.g., if you have objected the processing of personal data).
Right to object: you have the right to object the processing of personal data, which is processed based on the legitimate interest, including profiling. Upon objection, we will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
Right to data portability: if processing of your personal data is based on your consent or the contract with us and the data processing is carried out by automated means, then you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. Also, you have the right to claim to transmit those personal data to another service provider if it is technically possible.
Right to turn to us, supervisory authority, or a court: if you want to exercise the above-mentioned rights, please send us and email using the contact details described in section 1 of this notice. If you find that your rights have been breached, you have the right to turn to the Data Protection Inspectorate (Andmekaitse Inspektsioon) and/or court. The contact details of the Data Protection Inspectorate are available at www.aki.ee.
7. COOKIES AND OTHER WEB TECHNOLOGIES
We use all the cookies and other web technologies, except the strictly necessary cookies, with your prior consent. You always have the right to withdraw the consent by changing your preferences via our website. In case the strictly necessary cookies process your personal data, we rely on legitimate interests in processing of such data (see section 3.3 above that explains our legitimate interests).
We use first-party cookies (such cookies are created and stored directly by us), but also third-party cookies (i.e., the cookies that are created and stored by third-party service providers, such as Google).
We may use both session cookies and persistent cookies. Session cookies or non-persistent cookies are cookies that exist only temporarily while you browse our website. Your web browser should delete these cookies when you close your browser. However, persistent cookies use expire on a specific date or after a period of time specified by the third party or us.
For your convenience, we have categorized the cookies we use on our website by their purposes as follows:
Strictly necessary : These cookies are used to enable the basic functionality of the website, which means that without these cookies our website would not function as it should. Due to the nature of such cookies, and in accordance with applicable law, we are entitled to use them without your prior consent. However, if these cookies process personal data, we rely on our legitimate interests upon processing of such data.
Marketing: These cookies are used to deliver advertising that is more relevant to you and your interests. Marketing cookies are used only based on your prior consent.
Analytics: These cookies are used to understand how this website performs, how visitors interact with the site, and whether there may be technical issues. Analytics cookies are used only based on your prior consent.
Hereunder we have listed all the cookies used on our website:
8. AMENDMENT OF THIS NOTICE
We have the right to amend this notice unilaterally. The amended version of the notice will be published on our website.
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